TERMS OF SERVICE

Store Name: ThinkHomeMart
Effective Date: 24 October 2026
Business Location: India
Contact Email: ar9811326@gmail.com

1. Overview

Welcome to ThinkHomeMart!

These Terms of Service govern your access to and use of the ThinkHomeMart website, online store, products, and related services. Throughout these terms, the words “we,” “us,” and “our” refer to ThinkHomeMart, while “you” and “your” refer to any visitor, customer, or person using our website.

ThinkHomeMart provides an online shopping experience where customers may browse and purchase home products, kitchen accessories, household essentials, and other everyday-use items.

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms of Service and our applicable store policies, including our Privacy Policy and Return and Refund Policy.

Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue using the services, subject to any rights or obligations that already apply to an existing transaction.

Nothing in these terms is intended to exclude or restrict any rights available to consumers under applicable Indian law.

2. Eligibility to Use Our Website

By using ThinkHomeMart, you confirm that you are legally capable of entering into the relevant transaction under applicable law.

If you are under the age required to independently enter into a legally binding transaction, you should use our website only with the involvement and authorization of a parent or lawful guardian, as required by law.

You agree to provide accurate, current, and complete information when placing an order, submitting a form, or communicating with us.

You must not use our website for unlawful purposes or in any way that violates these terms or applicable laws.

We reserve the right to restrict access where reasonably necessary to protect customers, maintain website security, prevent fraud, or comply with legal requirements.

3. Our Online Store and Shopify

ThinkHomeMart uses Shopify or Shopify-supported services to provide its online shopping platform.

Shopify supplies technology and infrastructure that allow us to display products, manage shopping carts, process orders, and provide other e-commerce features.

Your use of the store is also subject to relevant third-party terms where applicable. However, these Terms of Service govern the relationship between you and ThinkHomeMart regarding our products and sales, except where applicable law or a separate agreement provides otherwise.

We may update, modify, suspend, or discontinue parts of our website to improve functionality, address security issues, maintain services, or comply with legal obligations.

We will not use these rights to improperly interfere with mandatory consumer rights or obligations relating to existing orders.

4. Products and Product Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, specifications, prices, and other relevant information.

However, certain differences may occur because of screen settings, lighting, photography, manufacturer updates, or variations in product batches.

Product images are intended to help customers understand the item being offered. They should not be interpreted as a guarantee that every product will appear exactly identical in every visual detail unless expressly stated.

Please read the product description, dimensions, material information, compatibility requirements, and other specifications carefully before purchasing.

If you have a question about a product, contact our customer support team before placing your order.

Where a product is materially different from its description or does not conform to applicable legal requirements, customers may have rights to a remedy under our policies and applicable law.

5. Product Availability

Product availability may change without notice because of stock levels, supplier availability, shipping restrictions, or other operational circumstances.

Adding an item to your shopping cart does not necessarily guarantee that the item will remain available until checkout is completed.

If a product becomes unavailable after an order is placed, we may contact you to explain the situation and discuss the appropriate next steps.

If we cannot fulfil an order and payment has already been collected, we will arrange the applicable refund in accordance with our Return and Refund Policy and legal obligations.

We aim to communicate material availability issues as promptly as reasonably possible.

6. Prices, Taxes, and Promotions

Product prices will be displayed on the website in the applicable currency, generally Indian rupees (INR) for our Indian market.

Prices, discounts, promotional offers, and product availability may change over time. The price and applicable charges presented during checkout will govern the order, subject to correction of genuine errors and applicable law.

Where applicable, shipping charges, taxes, and other fees will be disclosed before you complete your purchase.

Promotional codes and discount offers may be subject to specific conditions, including expiry dates, eligible products, minimum purchase requirements, or limits on use. These conditions will be communicated with the relevant offer.

Unless explicitly stated otherwise, promotions cannot be assumed to be combined with other offers.

If a genuine pricing or listing error occurs, we may need to contact you before fulfilling the affected order. If an order cannot reasonably be fulfilled at the displayed terms, we will explain the available options and issue any required refund if the order is cancelled.

We will not impose undisclosed charges or use pricing corrections to circumvent consumer-protection requirements.

7. Orders and Order Acceptance

When you place an order, you submit a request to purchase the selected products under the terms displayed at checkout.

After submission, you may receive an order confirmation by email, SMS, or another available communication method. An automated confirmation indicates that we have received the order; it does not necessarily mean that every aspect of the order has been finally verified.

We may review orders for availability, payment status, delivery eligibility, suspected fraud, or other legitimate fulfilment concerns.

If we cannot accept or fulfil an order, we will make reasonable efforts to notify you and explain the next steps.

Where payment has been collected for an order that is cancelled by us, the appropriate refund will be initiated in accordance with applicable law.

Please ensure that your contact information and delivery address are correct when placing an order.

8. Payment Terms

ThinkHomeMart may offer prepaid payment methods and Cash on Delivery (COD), depending on the options available at checkout.

Prepaid payments are processed through the relevant payment gateway or financial service provider.

You agree to provide accurate information necessary to complete an authorized transaction and to use only payment methods you are legally permitted to use.

Payment authorization, settlement, and refund timelines may depend on the relevant financial service provider.

For COD orders, payment is generally collected at delivery according to the order terms.

We will not ask you to disclose your UPI PIN, ATM PIN, card PIN, or banking password to complete an order or receive a refund.

If a payment fails, remains pending, or appears to have been deducted without a confirmed order, please contact our support team with the relevant transaction reference. We will make reasonable efforts to investigate the issue.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated time communicated on our website or during checkout.

Delivery timelines are estimates and may be affected by courier capacity, weather, public holidays, remote locations, incorrect addresses, transportation disruptions, or other circumstances beyond our reasonable control.

Where tracking is available, we may provide tracking details so you can follow the shipment.

You are responsible for providing a complete and accurate delivery address and an accessible contact number.

If a delivery attempt fails, the courier may attempt redelivery or return the shipment in accordance with its procedures.

If you receive a damaged, incorrect, or incomplete order, please contact us promptly. Your rights and available remedies will be governed by our Return and Refund Policy and applicable law.

We will not rely on estimated delivery dates to avoid obligations imposed by applicable law.

10. Returns, Refunds, and Cancellations

Returns, exchanges, refunds, and order cancellations are governed by our separate Return and Refund Policy, which should be read together with these terms.

Our store offers a 7-day return window for eligible products, subject to the conditions disclosed in that policy.

Eligibility may depend on the product category, reason for return, product condition, and applicable legal requirements.

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch, while a dispatched order may need to be handled through the applicable return process.

Refunds will generally be issued through the original payment method or another appropriate method where necessary.

Nothing in these Terms of Service is intended to remove a customer's mandatory legal rights relating to defective, damaged, incorrect, or misdescribed products.

Please review the complete Return and Refund Policy on our website for instructions and processing details.

11. Customer Accounts and Account Security

If our website permits you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, to the extent permitted by law.

You agree to notify us promptly if you suspect unauthorized access or misuse of your account.

You must not use another person's account without permission or provide false information when registering.

We may suspend or restrict account access where reasonably necessary to protect customers, investigate suspected fraud, address security concerns, or comply with legal requirements.

Where practical, we will provide relevant information about restrictions and steps you may take to resolve an issue.

12. Acceptable Use

You agree to use ThinkHomeMart only for lawful and legitimate purposes.

You must not:

• Use the website to engage in fraud or other unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Interfere with website security or disrupt services.

• Upload malicious software, harmful code, or unauthorized scripts.

• Use automated tools to scrape or copy website content in a manner that violates applicable law or our legitimate rights.

• Submit false orders, fraudulent payment claims, or intentionally misleading information.

• Infringe the intellectual property or privacy rights of others.

• Use our website to transmit unlawful, threatening, or harmful material.

We may investigate suspected misuse and take reasonable action, including restricting access or reporting unlawful conduct to appropriate authorities where legally justified.

These restrictions do not prevent lawful consumer activity, genuine complaints, or other rights protected by law.

13. Intellectual Property

Unless otherwise indicated, the content displayed on the ThinkHomeMart website, including our branding, logos, text, graphics, website design, and original promotional materials, is owned by or lawfully used by ThinkHomeMart or its respective rights holders.

You may access the website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected content without appropriate permission, except where permitted by applicable law.

Product names, logos, and trademarks belonging to third-party manufacturers or suppliers remain the property of their respective owners.

Nothing in these terms transfers ownership of intellectual property to you.

14. Reviews, Feedback, and Submissions

If you submit a product review, suggestion, comment, photograph, or other feedback, you confirm that you have the right to provide that material.

You must not submit content that is unlawful, fraudulent, defamatory, abusive, misleading, or infringing of another person's rights.

Where you voluntarily provide feedback, you grant ThinkHomeMart permission to use it for reasonable business purposes, such as improving products or displaying a review, subject to applicable law and our Privacy Policy.

We will not interpret this provision as permission to disregard privacy rights or use personal information in ways prohibited by law.

We may moderate or remove submissions that violate our policies or applicable law.

Customer reviews should reflect genuine experiences and should not be presented in a misleading manner.

15. Third-Party Services and Links

Our website may include links to third-party websites, applications, payment services, delivery providers, or other external services.

These services may operate under their own terms, privacy policies, and operational rules.

ThinkHomeMart does not control every aspect of third-party websites and cannot guarantee their availability, accuracy, or security.

Your interaction with an independent third-party service is subject to the relevant provider's terms and applicable law.

We encourage you to review third-party policies before sharing information or completing transactions through external services.

16. Privacy and Personal Information

Your privacy matters to us.

Our collection and use of personal information are explained in our Privacy Policy, which forms part of the information governing your use of the store.

Information may be used to process orders, arrange delivery, handle payments and refunds, respond to support requests, improve our services, maintain security, and meet legal obligations.

We may share relevant information with service providers, such as Shopify, payment processors, courier companies, and other providers needed to operate our business, subject to applicable law.

For privacy questions or requests, contact us at ar9811326@gmail.com.

17. Disclaimer of Warranties

We aim to maintain a reliable website and provide accurate product information. However, we cannot guarantee that the website will always be available without interruptions, technical errors, or delays.

To the extent permitted by law, the website and its general informational features are provided subject to their availability and normal operational limitations.

Product warranties, guarantees, and support commitments will be governed by the relevant product description, manufacturer terms, express promises made by us, and applicable law.

Nothing in this section excludes statutory guarantees or other mandatory rights that consumers may have under Indian law.

18. Limitation of Liability

To the extent permitted by applicable law, ThinkHomeMart will not be responsible for losses arising solely from circumstances outside our reasonable control, including certain third-party service interruptions, network failures, or courier disruptions.

Any limitation in these terms applies only to the extent legally permitted.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory responsibility relating to consumer rights, fraud, wilful misconduct, or other non-excludable obligations.

Where we are responsible for an issue, we will seek to address it in accordance with applicable law and the relevant store policy.

19. Indemnification

To the extent permitted by law, you agree not to misuse the website in a way that causes unlawful harm to ThinkHomeMart or other parties.

Where your unlawful conduct, fraud, or intentional violation of these terms causes legally recoverable losses, ThinkHomeMart may pursue remedies available under applicable law.

Nothing in this section requires you to indemnify us for losses caused by our own unlawful conduct or waives any mandatory consumer rights.

20. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of India, subject to applicable conflict-of-law principles and mandatory consumer-protection requirements.

If you have a concern about an order, product, payment, delivery, or other store service, we encourage you to contact our support team first so we can attempt to resolve the matter promptly.

If the issue cannot be resolved informally, you may pursue any legal remedies available to you under applicable law, including approaching the appropriate consumer dispute-redressal authority or competent court.

Nothing in these terms prevents a consumer from exercising a statutory right to seek relief before a forum that has jurisdiction under applicable law.

21. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, products, website features, service providers, or legal obligations.

The revised terms will be published on our website with an updated effective date.

Changes will apply prospectively to the extent permitted by law. Existing orders and transactions will be handled in accordance with the terms and legal requirements applicable to them.

We encourage you to review this page periodically.

22. Contact Information

For questions about these Terms of Service, orders, products, or store services, please contact us using the details below.

Store Name: ThinkHomeMart
Email: ar9811326@gmail.com
Business Address: Please add your registered business address before publishing.
Website: ThinkHomeMart's official online store.

Please include your order number if your question relates to an existing purchase.

23. Final Agreement

By using the ThinkHomeMart website, you acknowledge that you have had the opportunity to review these Terms of Service and the relevant store policies.

These terms are intended to explain our services and establish clear expectations for customers and our business.

We are committed to providing a convenient, transparent, and responsible online shopping experience while respecting the rights of our customers under applicable Indian law.

Thank you for choosing ThinkHomeMart. We appreciate your trust and look forward to serving you.