Privacy policy

PRIVACY POLICY

Store Name: ThinkHomeMart
Effective Date: 24 October 2026
Business Location: India
Contact Email: ar9811326@gmail.com

1. Introduction

Welcome to ThinkHomeMart!

At ThinkHomeMart, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our products, placing an order, or contacting our customer support team.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access or use our online store. It also explains when information may be shared with service providers, what choices you may have regarding your information, and how you can contact us with privacy-related questions.

Our store may offer home products, kitchen accessories, household essentials, and other everyday-use items to customers in India.

By accessing or using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek it in the appropriate manner.

We aim to handle personal information responsibly and transparently in accordance with applicable Indian data-protection and consumer-protection laws.

2. Information We Collect

We may collect different types of information depending on how you interact with ThinkHomeMart.

A. Personal Information You Provide

When you place an order, create an account, contact us, or use certain website features, you may provide information such as:

  • Full name.

  • Email address.

  • Mobile phone number.

  • Billing address.

  • Shipping or delivery address.

  • Order details and purchase history.

  • Product preferences and customer-service requests.

  • Information you voluntarily include in messages or feedback.

We collect only the information reasonably necessary for the relevant business purpose, subject to applicable legal requirements.

B. Order and Transaction Information

When you purchase a product from our store, we may collect information relating to your transaction, including:

  • Products purchased.

  • Order number and order date.

  • Quantity and product price.

  • Discount codes and promotional offers used.

  • Shipping and delivery status.

  • Payment status and transaction references.

  • Refund, return, exchange, or cancellation information.

Payment details are generally processed through the payment service providers available at checkout. The payment information we can access depends on the payment method and the provider's systems.

C. Technical and Device Information

When you visit our website, certain technical information may be collected automatically, subject to applicable law and your privacy choices.

This information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Language and general website preferences.

  • Pages visited and links clicked.

  • Time spent on pages.

  • Referring website or source.

  • Approximate location inferred from technical information, where available.

We use this information to operate our website, improve performance, detect suspicious activity, understand customer interactions, and troubleshoot technical problems.

D. Information from Third Parties

We may receive relevant information from service providers that help us operate our store, such as payment processors, shipping companies, fraud-prevention services, advertising platforms, and analytics providers.

For example, a courier company may provide delivery status, while a payment provider may confirm whether a transaction succeeded.

Any such information will be handled according to applicable law and the terms governing the relevant service.

3. How We Use Your Information

ThinkHomeMart may use your personal information for the following purposes:

Order processing: To confirm purchases, process orders, arrange shipping, and deliver products to your address.

Payment processing: To facilitate payments, confirm transactions, investigate payment issues, and process eligible refunds.

Customer support: To answer questions, respond to complaints, assist with returns, and resolve delivery or product problems.

Order communication: To send order confirmations, shipping updates, delivery notifications, cancellation messages, and other service-related communications.

Website improvement: To understand how visitors use our website and improve navigation, product listings, functionality, and customer experience.

Security and fraud prevention: To identify suspicious activity, protect customer accounts, reduce fraudulent transactions, and safeguard our business and customers.

Marketing: Where permitted by law and subject to applicable consent and opt-out requirements, we may send promotional emails, offers, product updates, or information about new arrivals.

Legal compliance: To maintain business records, respond to lawful requests, meet applicable tax or regulatory obligations, and protect our legal rights.

We do not intend to use personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or consent where required.

4. Shopify and Our Online Store

ThinkHomeMart operates its online store using Shopify or Shopify-supported services.

Shopify provides e-commerce technology that enables us to display products, manage orders, operate checkout, and support other online-store functions.

When you visit or purchase from our store, your information may be processed by Shopify and its relevant service providers to provide these functions, maintain security, and support store operations.

Shopify's processing of personal information may also be governed by its own privacy policy and applicable service terms.

You can review Shopify's privacy information at:

https://www.shopify.com/legal/privacy

We encourage you to review the relevant policies of third-party services when using their features.

5. Payment Information

ThinkHomeMart may support payment methods such as prepaid online payments and Cash on Delivery (COD), depending on availability at checkout.

Online payments may be processed by third-party payment gateways or financial service providers.

When you make a payment, the payment provider may collect and process information necessary to authorize, complete, verify, or refund the transaction.

We do not intend to store complete payment-card security details, card PINs, UPI PINs, or banking passwords on our own systems.

For COD orders, we may use your name, contact number, delivery address, and order information to arrange delivery and collect payment.

If a refund is approved for a COD order, we may request suitable refund details, such as a bank account or another supported payment method. We will request only information reasonably necessary to complete the refund.

Never share your UPI PIN, ATM PIN, card PIN, or banking password with anyone claiming to process a ThinkHomeMart refund.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with the store.

Cookies are small files that may be stored on your device when you visit a website.

Depending on the features enabled on our store, these technologies may be used to:

  • Keep items in your shopping cart.

  • Remember certain website preferences.

  • Maintain website functionality and security.

  • Understand website traffic and performance.

  • Measure advertising effectiveness.

  • Help provide relevant product advertisements, where enabled and permitted.

Some cookies may be necessary for the website to function properly, while others may support analytics or advertising.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or the cookie-preference tools available on our website. Disabling certain cookies may affect shopping-cart functionality, checkout, or other features.

7. Advertising and Analytics

We may use third-party advertising or analytics services, such as Meta or Google, if we enable those services for our store.

These providers may use cookies, pixels, identifiers, and related technologies to measure visits, understand advertising performance, or display advertisements.

Depending on the tools configured, information such as website interactions, device information, or purchase events may be shared with these providers.

We will configure these tools and handle associated information in accordance with applicable law, required consent, and relevant platform policies.

Third-party providers may process information under their own privacy policies. ThinkHomeMart does not control all aspects of their independent processing.

You can review your available privacy and advertising settings through the relevant third-party platforms and your browser.

8. When We Share Your Information

We do not sell your personal information to third parties in exchange for money.

However, we may share information with trusted service providers when necessary to operate our business, fulfil orders, or provide services.

These recipients may include:

Shopify and technology providers: To host and operate the online store and related systems.

Payment processors: To authorize payments, confirm transactions, and process refunds.

Shipping and logistics partners: To deliver orders, provide tracking updates, and manage returns.

Analytics and advertising providers: To measure website performance and advertising campaigns, where enabled and legally permitted.

Customer support providers: To help us respond to questions and manage customer requests.

Professional advisers: Such as accountants, auditors, or legal advisers where reasonably necessary.

Government authorities and law-enforcement agencies: Where disclosure is required by applicable law, a valid legal process, or another lawful obligation.

Business transfers: If our business is reorganized, merged, sold, or transferred, information may be handled as part of that transaction, subject to applicable legal safeguards.

We aim to share only the information reasonably necessary for the relevant purpose and expect service providers to handle information in accordance with applicable requirements.

9. Data Storage and Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

For example, we may retain order and transaction records to provide customer support, manage returns and refunds, maintain accounting records, address disputes, and comply with legal obligations.

The retention period may depend on:

  • The type of information.

  • The purpose for which it was collected.

  • Applicable accounting, tax, and regulatory requirements.

  • Whether an order, refund, complaint, or dispute remains unresolved.

  • Security and fraud-prevention requirements.

When information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our operational requirements.

Some information may remain in backups or records held by service providers for a limited period, subject to their retention practices and legal obligations.

10. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Depending on the services used, these measures may include secure website connections, access restrictions, authentication controls, service-provider security measures, and monitoring for suspicious activity.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You can help protect your information by using a secure device, avoiding suspicious links, keeping your email account safe, and not sharing passwords or financial authentication details.

If you believe your personal information or an order account has been compromised, contact us promptly through the contact details provided in this policy.

Where required by applicable law, we will take appropriate steps in response to a personal-data breach, including any required notifications.

11. Your Privacy Rights and Choices

Depending on applicable law and the circumstances, you may have rights regarding your personal information.

These may include:

Access: Requesting information about personal data processed by us, where such access is provided by law.

Correction: Requesting correction of inaccurate or incomplete personal information.

Deletion: Requesting deletion of personal information where applicable and legally permissible, subject to records we must retain.

Consent withdrawal: Withdrawing consent for processing where the processing relies on your consent. Withdrawal does not necessarily affect processing that occurred lawfully before withdrawal.

Marketing preferences: Asking us to stop sending promotional communications.

Complaints: Raising a concern about how your personal information is handled.

To exercise a relevant right, contact us at ar9811326@gmail.com and describe your request. We may need to verify your identity before making changes or disclosing information.

We will respond within the time required by applicable law. Certain requests may be limited where information must be retained for legal, security, accounting, or legitimate business reasons.

12. Marketing Communications

If permitted by applicable law, ThinkHomeMart may use your contact details to send promotional emails, special offers, new-product announcements, or shopping updates.

Where consent is required, we will seek it before sending the relevant marketing communications.

You can opt out of promotional emails by using the unsubscribe link included in the message or contacting us directly.

Even if you opt out of marketing, we may still send essential communications about an existing order, payment, delivery, return, refund, security issue, or customer-service request.

We aim to respect your communication preferences and process valid opt-out requests within a reasonable period.

13. Children's Privacy

ThinkHomeMart is an online shopping store intended for general consumers and is not specifically designed to collect personal information from children.

Where required by applicable law, a child must use our services with the involvement or authorization of a parent or lawful guardian.

We do not knowingly seek to collect children's personal information in violation of applicable law.

If you believe a child has provided personal information to us in circumstances that are not permitted, please contact us. We will review the request and take appropriate steps as required by law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, or other external resources.

If you click a third-party link, you may be redirected to a service that operates under its own privacy policy and terms.

ThinkHomeMart is not responsible for the independent privacy practices or security of websites that we do not control.

We encourage customers to review the privacy policies of third-party services before providing personal information directly to them.

15. International Data Processing

Some technology providers and service partners may process or store personal information on servers located outside your state or outside India.

For example, Shopify and other providers may operate infrastructure across multiple locations.

Where personal information is transferred or processed across borders, we will take steps required by applicable law and the arrangements governing the relevant service.

The availability and location of particular data-processing services may depend on the providers and tools configured for our store.

16. Indian Data-Protection Laws

ThinkHomeMart aims to handle personal information in accordance with applicable Indian laws, including relevant provisions of the Digital Personal Data Protection Act, 2023, and rules or other legal requirements that are applicable to our processing activities.

The precise requirements applicable to a particular activity may depend on the law in force, commencement provisions, implementing rules, and the nature of the processing.

Nothing in this policy is intended to reduce or exclude any mandatory rights or obligations under applicable law.

Where the law requires additional notices, consent, grievance mechanisms, or other safeguards, we will apply the relevant requirements to our business activities.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, third-party services, data practices, or applicable legal requirements.

When we make changes, we will publish the revised policy on this page and update the effective date as appropriate.

If a change requires specific notice or consent under applicable law, we will take the necessary steps.

We encourage you to review this page periodically to understand how your personal information is handled.

18. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Store Name: ThinkHomeMart

Email: ar9811326@gmail.com

Business Address: Please refer to the business address published on our website or provide your registered business address here.

Website: ThinkHomeMart's official online store.

When submitting a privacy request, please describe your concern clearly and include relevant order information if your request relates to a purchase. Avoid sending unnecessary sensitive information by email.

We will review your request and respond within the timeframe required by applicable law.

19. Final Statement

At ThinkHomeMart, we value your trust and understand the importance of protecting your personal information.

We use information to operate our online store, fulfil orders, provide customer support, improve our services, maintain security, and meet applicable legal obligations.

We aim to be transparent about our data practices and provide reasonable ways for customers to ask questions or exercise applicable privacy rights.

Thank you for shopping with ThinkHomeMart. We appreciate your trust and are committed to providing a reliable and responsible shopping experience.

Effective Date: 24 October 2026